Info on your Holiday in Villabassa / Niederdorf

We have changed our cancellation policy in your favour until 23.12.2021!

You can change or cancel your holiday up to 7 days before arrival.

The deposit already paid will be credited for the next stay in our house and can be redeemed at any later date.

In case of cancellations less than 7 days before the start of your holiday, late arrival or early departure, we will charge 50% of the reservation, the amount however will be credited for a future stay in our house.

Arrival and departure
Rooms are ready from 3 p.m. on day of arrival. On your day of departure, please vacate your room by 10 a.m. Of course, you can still relax with us in the hotel. Full board and half board solutions start with dinner on your day of arrival and end with breakfast on your day of departure.

Children’s rates
Children up to 2.99 years: free
Children up to 5.99 years: 70% reduction
Children up to 11.99 years: 60% reduction
Children up to 17.99 years: 50% reduction
from 18 years: 40% reduction

Deposit
Reservations are only valid and binding after we receive your deposit, followed by our written confirmation by Fax, e-mail or post. Please understand that we cannot pay the costs of bank transfers. The deposit is for security and cannot be refunded in the event of cancellation. If you give notice of cancellation at least 30 days before your stay is due to start, we will credit your deposit towards a future booking. You can pay your deposit by the following method:

Bank transfer
Hotel Emma di Stauder Brigitta
Via Signora Emma 5
I-39039 Villabassa (BZ

Banca Intesa San Paolo
IBAN: IT 15 O 030 6958 7930 0000 0144 244
BIC/SWIFT: BIC BC ITITMM

Means of payment
You can pay your account in cash, by cheque, by EC card or by credit card (Visa, Mastercard). Cash payments are welcome.

Other
Single room: + 10.00 € / Day
Bathrobe: + 15.00 € / Day

Pets
Well behaved dogs are welcome at the Emma Historic Hotel. Price: € 16.00 per night per dog, excluding meals. Owners are kindly requested to bring a basket and a blanket for their pets. Dogs cannot access either the larger dining room or the relaxation area; the small dining room, instead, is open to owners and their four-legged friends. Please remember that dogs are not allowed on the beds. Thank you for your understanding. Otherwise € 50.00 will be charged for final cleaning.

Room preferences
While we try to meet your wishes, unfortunately we cannot guarantee to fulfil your request for a particular room, position or layout.

Services included

• Rooms: Our comfortable rooms are designed to let you sleep peacefully and start your day in excellent form. Our rooms are partly furnished with Emma Hellenstainer's period furniture and partly with modern furniture.
• Restaurant: buffet breakfast; in the evening, choice of dishes with salad buffet; once weekly "Nostalgia & delights" menu, South Tyrolean specialities and Mediterranean dishes. Pizza baked in our pizzeria.
• Active summer
  Do you need help to plan your cycle tours? No problem! Your hosts will be happy to give you good advice.
• Fun & Equilibrium in Summer
• Take part in the relaxing, fun activities offered by Brigitta and Elisabeth, the "kind souls" at Hotel Emma:
• Once a week: try our wonderful Kneipp system (before breakfast)
• Once a week: home-made creams with soothing, therapeutic qualities
• For more information please contact our reception desk.
• Extra: if you book a room with breakfast, use of the sauna is included during the high season, while in the low season it is only available on request.
   

Tourist Tax
A tourist tax will be charged. The fee is obligatory; it’s paid by the guest in addition to the total price. The rates per night in 3-star-hotels are 1,90 €. Three guest groups are excluded from the obligation to pay the guest contribution: Children under 14, school groups and guests of alpine shelters.