Arrival and departure
On the day of arrival the rooms are ready from 3 p.m. We request that the rooms be vacated by 10 a.m. on the day of departure. You can of course still stay on in the house after freeing the rooms. Full board or half board begins with the dinner on the day of arrival and ends with breakfast on the day of departure. Deposit
Bookings are considered firm after you receive a written confirmation by fax, e-mail or post from Hotel Emma, and after we received the deposit. Please note that we do not assume any bank charges for the transfer of the deposit. The deposit is considered as a security guarantee, which will not be refunded in case of cancellation. For cancellations occurring up to 30 days prior to the booked date of arrival the deposit will be credited for a future stay. The deposit can be paid in the following ways: Bank transfer
Hotel Emma d. Stauder Brigitta
Frau Emmastrasse 5
39039 Villabassa (BZ)
Banca Intesa San Paolo
IBAN: IT 15 O 030 6958 7930 0000 0144 244
BIC/SWIFT: BIC BC ITITMM Cancellations, early departure
Cancellation of a booking is possible up to 30 days prior to arrival at no cost. In case of later cancellation, late arrival or early departure a cancellation fee applies:
Methods of payment
- up to 14 days before expected arrival: 30% of accommodation charge
- within 7 days before expected arrival: 80% of accommodation charge
- within 6 days before expected arrival, in case of early departure or late arrival: 100% of accommodation charge
The hotel bill can be paid in cash, by cheque, EC Card or by credit card (Visa, MasterCard). We prefer cash payments.
Unfortunately we are not able to guarantee floor level, location and room number within a certain category. We will however always try to meet your requests.